Shipping

What are my shipping options?

 

Local Pick-up Need your mask, like ASAP?
 
We have your back. Swing by our local pick-up in Carp, Ontario. Orders are typically ready in a couple of days. No charge.

Local Delivery Can’t wait? 3 to 4 day turnaround.
Orleans to Kanata, downtown to Ottawa South. $ 13.00 + tax

Xpresspost We also offer Xpresspost through Canada Post with a tracking number. One week delivery with tracking #$ 17.50 + tax

Regular Mail  Not in a rush? Really.
We offer letter rate shipping through Canada Post - no tracking number is provided. Currently, Canada Post is exceeding 3 to 4 weeks for delivery of letter mail in many cases. * If you choose this option, AboutFace cannot be responsible for masks that are late or not delivered. $ 2.50 + tax

 

Hey, I ordered my mask and it hasn’t yet arrived. What gives?

Your frustration is our frustration. We are in continuous contact with Canada Post who offer a variety of reasons for the delays, such as being short staffed, shorter office hours and an avalanche of online shopping parcels, regular mail is taking much longer than usual. It may feel like the mail is moving by pony cart, but it’s not. If you want to learn more, there’s always this to read:

https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/news-release-detail.page?article=2020/04/23/christmas_level_parc&cattype=announcements&cat=newsreleases

Can I get a tracking number?

If you chose the Xpresspost option, we ensure your tracking number is sent to you by email through our Shopify store. If you chose letter mail – the slowest option – there is no tracking number, as it’s the same as getting a birthday card from Grandma (yay!) or, less happily, a property tax bill. But rest assured that we post your masks as soon as we fulfil your order. They’re on their way!